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Topvipline reserved the rights to modify or change the policy at any time without further notice. Please ensure you have read through all terms and condition to avoid any misunderstanding.
Topvipline will not entertain any cancellation, refund, exchange of products due to customer's change of mind once payment is accepted.
We will only accept return requests if
We delivered the wrong products to customer due to our mistakes
We delivered a damage/defective item(s) to customer. However, we will ensure all items are in good quality and good conditions before we send it out.
Please take note that we are not responsible for any damage caused during POS delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.
Return of items must be requested within 7 days of receiving your order. (Please attached a clear photo of the defect area & state which item)
The return/exchange will be awarded in form of CREDIT POINTS (discount voucher) and NOT cash that can be redeemed back through truefittandhill.com.sg by purchasing other products of our collector's items.
DAMAGED OR WRONG PRODUCT DELIVERY
It is the buyer's responsibility to inspect all products once they have received. Requests for exchange/refund or return will not be entertained except under the following circumstances:
Delivery of wrong products (product delivered not as per customer's order.
Delivery of damaged products due to shipping or any other unavoidable reasons.
For delivery of wrong products, you will be required to return the goods in the same condition as delivered to you. You will have to bear the shipping cost first and we will refund the shipping cost upon receipt of the goods in good condition. The correct items will be shipped to you free of any postage/shipping charges. Please note that we will not accept returned items if they show any signs of usage or damage. In such circumstance, the shipping cost will not be refunded and we will also not replace the products. Please email us at firstname.lastname@example.org before you proceed to return the products to us. We will advise you on the next course of action in detail.
Contact us to request a Return Authorization (RA) number; this can be done by sending an email to: email@example.com
In your email, please include:
1. Your full name, address, contact details
2. Order Confirmation Number
3. Items being returned along with a brief reason.
(Please also include 1 and 2 on your return package)
When your Return Authorization # clears, it will be e-mailed to you. Returns must be completed within 15 days of Return Authorization generation. Please print out the attached Return Authorization Form and include it in the package with returned items.